To start the return process for your order, please enter your email address or phone number and the order number below.
- You can return eligible orders within 30 calendar days from the order delivered date. The return package must be dropped off to the nearby carrier store in 7 days after the return request is approved.
- Please ensure the item(s) you are returning is unworn and with all original materials including tags and accessories, and packed with original packaging.
- Shipping cost is not refundable.
- All “FINAL SALE” items and accessories cannot be returned or exchanged.
- The exchanged order will not be eligible for return.
- A $9.99 + tax per pair return label fee will be applied to the returns for Free Shipping provinces.
- We don’t provide return label to customers from Urban Area and Rural Area of NL, NU, YK, NT and some remote areas. Customers are responsible to ship back their return to our Toronto warehouse by themselves.
- Orders with promotional code or discounted price will be considered as promotional orders. All promotional orders will be eligible for our 30 days return policy except FINAL SALE orders.
- If the promotional order after returned does NOT meet the promotion request (such as buy X get X off/free), the difference will be deducted from the refund.
- Some items purchased with our promotional sales are non-refundable and only valid for store credit or color/size exchanges.
- Enter the "Email Address / Phone Number" and "Order Number" (e.g., CM1234) to start the return.
- We will email you the Pre-paid return label once the return request is approved. Please print out all return labels and attach it on the outside of the return box.
- Securely pack your return including all original items and drop off the package to a nearby carrier store.
- We offer 1 attempt free size/color exchange. Exchange to the different style is not available. Once the order is processed as exchanged, it is not eligible to refund.
Please allow 2-5 business days to process your return when the return package reach our warehouse.
Your refund will be credited to your original payment method.