To start the return process for your order, please enter your email address or phone number and the order number below.
Standard Return Policy:
- You can return eligible orders within 30 calendar days from the order delivered date. The return package must be dropped off to the nearby carrier store in 7 days after the return request is approved.
- Please ensure the item(s) you are returning is unworn and with all original materials including tags and accessories, and packed with original packaging.
- Shipping cost is not refundable.
- All “FINAL SALE” items and accessories cannot be returned or exchanged.
- The exchanged order will not be eligible for return.
- A $9.99 + tax return label fee will be applied to the returns for Free Shipping provinces. A $30 + tax return shipping fee will be applied to NL, NU, YK, NT and some remote areas.
Promotional Order Refunds:
- Orders with promotional code or discounted price will be considered as promotional orders. All promotional orders will be eligible for our 30 days return policy except FINAL SALE orders.
- If the promotional order after returned does NOT meet the promotion request (such as buy X get X off/free), the difference will be deducted from the refund.
- Some items purchased with our promotional sales are non-refundable and only valid for store credit or color/size exchanges.
Return The Order:
- Enter the "Email Address / Phone Number" and "Order Number" (e.g., CM1234) to start the return.
- We will email you the Pre-paid return label once the return request is approved. Please print out all return labels and attach it on the outside of the return box.
- Securely pack your return including all original items and drop off the package to a nearby carrier store.
- We offer 1 attempt free size/color exchange. Exchange to the different style is not available. Once the order is processed as exchanged, it is not eligible to refund.
Please allow 2-5 business days to process your return when the return package reach our warehouse.
Your refund will be credited to your original payment method.