FAQ

Below FAQ are some common concerns before placing the order.
If you have other questions, please contact us.

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  • Boots Q&A

Need Help?

If you have an issue or question that requires more assistance, you can click the button below to contact our customer service team.

If we aren’t available, drop us an email and we will get back to you within 24 hours in business day

Payment

We currently accept Visa, MasterCard, American Express, Discover, PayPal and Sezzel (4 interest-free payment) at Comfymoda.com

Yes! Comfymoda.com understands that the safety of our customer's personal information is extremely important. We use a wide array of the best in class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
This amount collected is calculated by our shipping courier in accordance with the Government regulations for the country that the item is being shipped to. These fees must be collected by the courier prior to delivery. These fees are then submitted to the appropriate agencies by the courier as determined by law.
Security codes, sometimes called card verification data, are the digits, usually 3, on the back of your credit card. For cardholder security, we ask you to input these digits during check out.

There are a few reasons why you may not be able to complete checkout When you are not able to check out, please do the following.

  • Double-check whether your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.
  • Take a second look at your postal code, ensuring that you have input it properly, remembering that the 'o' key is close the '0' key!
  • Make sure you have input a valid phone number in both your shipping and billing address! If you need to edit your address, no problem. Simply click on 'Edit address' on either the shipping or billing page.
All the products that are listed with CAD on Canada online store and USD on United States online store.

Shipping & Return

Great question! It really depends on what you're ordering. We have contracts with Canada Post, UPS, Purolator, FedEx, CanPar.
Your order is shipped after the payment has been received and verified, and should be expected to be delivered within 5-8 business days.
Yes! When your order ships, you will be emailed a tracking number. It can take up to 24 hours for a tracking number to be received. You can also check the tracking number by viewing your Order Status in your 'My account' page.

Orders

Please email us for the product details or contact us.
You will see the Order Confirmation page which has a order number on it once you placed an order. And you will also receive an email confirmation of your order!

Boots Q&A

Here are a few tips to help break in the right boot and reduce friction:

  1. Use Thick Socks: It’s great that you wore boot socks. Continuing to use thick, cushioned socks can help reduce friction and add padding until the boot softens.
  2. Apply a Leather Conditioner: Conditioning the leather can soften it, especially around the heel and ankle area. This can help the leather mold to the shape of your leg more comfortably.
  3. Use a Boot Stretcher: Inserting a boot stretcher overnight can gently stretch the area around the ankle and heel. Many boot stretchers come with small plugs to target specific areas, which may help with that spot causing the blister.
  4. Heat and Cool the Leather: Carefully warming the boot with a hair dryer for a few minutes, followed by wearing it until it cools, can help it shape to your leg. Be cautious not to overheat to avoid damaging the leather.
  5. Bandage the Area: Until the boot is fully broken in, applying a blister-prevention bandage or using moleskin on the back of your leg can offer extra protection.
Unable to find satisfactory answers ? Contact Support