Log in to your account
Enter your email, copy the six-digit verification code and use it to access your account.
Comfy Moda Help
Returns & Exchanges
Need to send something back or find a better fit? We are here to make the process clear and straightforward.
How it works
A simple way to send it back
Select your items
Open the order, select the eligible items and choose your return reason.
Request your return
Submit the request and follow the shipping instructions sent by email after approval.
The details
Our return policy
RETURNS
What is your return policy?
Refund policy
Only items purchased directly from ComfyModa.com are eligible for return. Items purchased through other retailers must be returned in accordance with their respective return and refund policies.
Standard Return Policy
- You can return eligible orders within 30 calendar days from the order delivery date. The return package must be dropped off at the designated carrier location within 7 days after the return request is approved.
- Please ensure the item(s) you are returning are unworn, include all original materials such as tags and accessories, and are packed in the original packaging.
- Original shipping costs are non-refundable.
- Return Shipping Fee: A $9.99 return shipping fee will be deducted from your refund when a prepaid return label is provided by Comfy Moda.
- All “FINAL SALE” items and accessories cannot be returned or exchanged.
- Exchanged orders are not eligible for return.
- We do not provide prepaid return labels to customers in urban and rural areas of NL, NU, YT, NT, and certain remote areas. Customers in these locations are responsible for arranging and paying for return shipping to our Toronto warehouse.
How do I submit a return request?
Submit a return request
-
Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
What is your exchange policy?
Exchange
We offer 1 attempt free size/color exchange. Exchange to the different style is not available. Once the order is processed as exchanged, it is not eligible to return for refund or additional exchange.
PAYMENTS & REFUNDS
When will I receive my refund?
Refunds
Please allow 2-5 business days to process your return when the return package reach our warehouse.
Your refund will be credited to your original payment method.
How are promotional orders refunded?
Promotional Orders Refunds
Orders with promotional code or discounted price will be considered as promotional orders. All promotional orders will be eligible for our 30 days return policy except FINAL SALE orders.
If the promotional order after returned does NOT meet the promotion request (such as buy X get X off/free), the difference will be deducted from the refund.
Some items purchased with our promotional sales are non-refundable and only valid for store credit or color/size exchanges.