FAQs

Below FAQ are some common concerns of our clients before purchasing the boots, if you have other questions, please just send it to support@comfymoda.com

What payment types do you accept?

We currently accept Visa, MasterCard, American Express, Discover, PayPal and Sezzel (4 interest-free payment) at Comfymoda.com

Is it safe to use my credit card on your site?

Yes! Comfymoda.com understands that the safety of our customer's personal information is extremely important. We use a wide array of the best in class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Who do you ship with?

Great question! It really depends on what you're ordering. We have contracts with Canada Post, UPS, Purolator, FedEx, CanPar.

When do your order ship?

Your order is shipped after the payment has been received and verified, and should be expected to be delivered within 5-8 business days.

Will I receive a tracking number for my order?

Yes! When your order ships, you will be emailed a tracking number. It can take up to 24 hours for a tracking number to be received. You can also check the tracking number by viewing your Order Status in your 'My account' page. Click here to sign in

Where does the price of the Duties/Taxes and Brokerage Fees come from?

This amount collected is calculated by our shipping courier in accordance with the Government regulations for the country that the item is being shipped to. These fees must be collected by the courier prior to delivery. These fees are then submitted to the appropriate agencies by the courier as determined by law.

When will an out of stock product become available for purchase?

Please email us for the products details or contact us here.

What is a Security Code?

Security codes, sometimes called card verification data, are the digits, usually 3, on the back of your credit card. For cardholder security, we ask you to input these digits during check out.

Why can't I check out?

There are a few reasons why you may not be able to complete check out. When you are not able to check out, please do the followings.
Double check whether your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.
Take a second look at your postal code, ensuring that you have input it properly, remembering that the 'o' key is really close the '0' key!
Make sure you have input a valid phone number in both your shipping and billing address! If you need to edit your address, no problem. Simply click on 'Edit address' on either the shipping or billing page.

How do I know either my order went through or not?

You will see the Order Confirmation page which has a order number on it once you placed an order. And you will also receive an email confirmation of your order!